Well-placed bus shelters can keep thousands per day out of the rain and wind, especially at high usage and transfer stops. In hot weather they provide shade and a place to sit while waiting for an infrequent or delayed bus.
The scooters have exposed two of the biggest shortcomings of Cincinnati's bus system.
I would guess most bus systems in America deal with them, too.
Nobody knows where the buses go or how to pay.
What is ‘good’ bus service? There are several measures which gauge the effectiveness and quality of bus service.
In short, a bus route is ranked based on how much access the line provides its riders, how much mobility it gives the communities it runs through, and how useful the service is to its potential riders.